Center of Seattle
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425 576 9747
© Business Continuity Center of Seattle 2019
Call Center Recovery and Overflow Solutions
Our contact center recovery solution ensures the resilience of your on premise call center quickly and at a reasonable cost. Over 100 operating positions with furniture, phones and computers are available to keep you connected with your employees, customers and stakeholders.
Never have an unhappy customer negatively use social media because they have an unanswered question or concern. Your agents can be conducting business as usual in minutes to hours not days to weeks
BCCS call center supports:
VOIP soft phones available for each workstation with:
Incoming calls forwarded from your unusable site
Remote access auto-attendant greeting
Voicemail to email feature
ACD and IVR Call Center capabilities
Call queues with a variety of options
Multiple fiber optic Internet bandwidth suppliers
High speed switching with secure Cat 5 network and free wireless
Locking quarter rack guest server space available
High speed workstation imaging capability
Your isolated Virtual Local Area Network, (VLAN) assures secure privacy
Onsite technical support
Auto transfer generator on 24 X 7 standby
Our largest enterprise clients often have their core processing resources remotely located. Work group recovery facilities with collaborative workspace and connectivity to these resources are their primary need.
Alternate site recovery subscriptions are designed and exercised to meet each client's need and circumstance. Recovery workstations, servers, and phones can be pre-configured and on stand-by to meet computing and communications requirements should a disaster strike your business. Data backup and more importantly data recovery expertise can be designed into each agreement. Support provided within your BCCS Alternate Site Agreement can include but is not limited to technical support during recovery testing and disasters, migration planning, and a proactive approach to your firm's resiliency.
Recovery is more than recovering servers, workstations, and IT infrastructure. It's about continuing business. Where will your employees go to work, meet and make the daily decisions that set your company apart from the competition? BCCS provides meeting space, telephones, office supplies, faxes, printers, servers, and computers so that "business as usual" is a reality in minutes to hours instead of days to weeks.
Small Medium Business, SMB Recovery Solution
Disaster recovery (DR) is crucial for any size business. However, due to limited resources, some SMB’s choose to not implement a recovery plan. Unfortunately in these circumstances an SMB’s ability to quickly recover from outages can be the sole factor in their survival or failure
Advancements in technology (cheaper hardware and bandwidth) and the introduction of the hybrid cloud approach offers fast on-site recovery as well as the ability to automatically push your data to the recovery cloud.
Contemporary DR solutions should be affordable and simple to use from the start, but also maintain low cost of ownership as it scales to meet future objectives.
Your server’s data and configuration information is replicated to BCCS’ secure cloud. Changes to your production servers are uploaded automatically to the cloud on regularly scheduled intervals. In the event of a disruption backed up applications and data are downloaded to your recovery suite. The process is reversed when you move back into
From your first consultation with Business Continuity Center of Seattle, you will begin experiencing the peace of mind of having a reliable business recovery plan. BCCS will meet with your recovery team to plan the number of recovery seats, phones, peripherals, bandwidth and support services needed to assure continuance of business as usual during an exercise or actual event. We are a hot site, setup and ready to go when needed. There is no waiting for trailers, quick ships or generators.
Call Center Solutions
Small Medium Business Solutions